Refund policy

Return & Refund Policy

Last updated: January 6, 2026

At Chitrosphere, we take great care in producing and packaging our artworks. Since our products are printed and prepared specifically for each order, we follow a strict but fair return policy.

Return Eligibility

We accept returns only in cases of manufacturing defects or damage during transit.

To be eligible for a return:

  • You must request a return within 3 days of receiving the item

  • The product must be unused and in its original condition

  • An uncut unboxing video is mandatory as proof

  • Proof of purchase (order confirmation or receipt) is required

❌ We do not accept returns for:

  • Change of mind

  • Size or design preference

  • Minor color variations due to screen differences

  • Normal wear and tear

How to Start a Return

To initiate a return, please contact us at:
📧 hello.chitrosphere@gmail.com

Include:

  • Your order number

  • Clear photos/videos of the issue

  • The uncut unboxing video

Returns sent without prior approval will not be accepted.

If your return request is approved, we will share instructions for pickup or return shipping.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive a product that is:

  • Defective

  • Damaged

  • Incorrect

Contact us within 3 days of delivery so we can review and resolve the issue promptly.

Non-Returnable Items

The following items are non-returnable:

  • Products without a manufacturing defect

  • Items without an unboxing video

  • Items reported after the 3-day return window

Exchanges

We do not offer exchanges under any circumstances.

Refunds

  • Once the returned item is received and inspected, we will notify you of approval or rejection

  • Approved refunds will be processed to:

    • The original payment method, or

    • The customer’s bank account in case of Cash on Delivery (COD) orders

  • Refunds are typically completed within 5–7 working days after approval

If you haven’t received your refund after the stated period, please contact us at hello.chitrosphere@gmail.com.

Return Shipping

  • For approved return cases, return shipping costs are covered by Chitrosphere

  • There are no return or restocking fees

Need Help?

For any questions related to returns or refunds, reach out to us at:
📧 hello.chitrosphere@gmail.com
🕙 Support Hours: 10 AM – 7 PM (IST)