Privacy policy

Privacy Policy

Last updated: January 6, 2026

Chitrosphere (“we”, “us”, “our”) operates this website and store at www.chitrosphere.com (the “Services”) to provide customers with a curated online shopping experience. Chitrosphere is powered by Shopify, which enables us to host and operate our online store.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will govern with respect to personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services and as permitted by applicable law:

Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and payment details

  • Communications sent to us (emails, support requests, WhatsApp messages)

Payment information

Payments are processed securely through third-party payment gateways such as Razorpay. We do not store your complete card or UPI details on our servers.

Automatically collected information

  • IP address

  • Device and browser type

  • Usage data such as pages viewed, products browsed, and interactions with the website

  • Cookies and similar tracking technologies used by Shopify

Sources of Personal Information

We collect personal information from:

  • You, when you place an order, contact us, or browse our website

  • Automatically through Shopify and website technologies

  • Service providers who assist with payments, shipping, analytics, and website functionality

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders, including payments, shipping, returns, and refunds

  • Communicate with you regarding your orders, inquiries, or support requests

  • Improve our store and services, including website functionality and product offerings

  • Send promotional or informational messages, where permitted (you may opt out at any time)

  • Prevent fraud and ensure security

  • Comply with legal and regulatory obligations

Sharing of Personal Information

We may share your personal information only when necessary, including:

  • With Shopify, Razorpay, courier partners, and other service providers who help us operate our business

  • With logistics partners for order delivery

  • When required to comply with applicable laws, regulations, or legal processes

  • In connection with a business transaction such as restructuring or transfer of ownership

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify may collect and process personal information related to your interaction with our store in order to provide and improve its services. Shopify’s use of your personal information is governed by its own privacy policy.

You can learn more here:
https://privacy.shopify.com

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Data Security & Retention

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction or deletion of your data

  • Opt out of marketing communications

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing requests.

International Data Transfers

Our Services are operated from India. Your personal information may be processed or stored outside your state or country through Shopify or other service providers, in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

📧 Email: chitrosphere.official@gmail.com
🏢 Address:
No. 3 Government Colony,
Sodepur, Siddhidata Apartment 1,
Kolkata, West Bengal – 700110, India

🕙 Support Hours: 10 AM – 7 PM (IST)